These files can eventually cause incompatibility problems with newer software. Most users aren't sure what can and can not be safely deleted, so the files remain or get moved to a storage folder. These have been passed on with many of the previous users' applications, system software, personal data and preference files. Many people on campus have 'hand-me-down' computers. Out of date applications often have problems coexisting with new software, operating systems, or computer hardware. When a computer's operating system is upgraded repeatedly without cleaning up pieces of old operating systems the computer can experience problems caused by incompatibilities between old and new parts of the operating system. Further, the user's computing needs are beyond the technological ability of the aging computers. Older computers very often do not have the ability to run current operating systems and applications properly. IT has found that most of the problems that people experience with non-standard computers are related to a few factors. IT can provide excellent service to people whose computers adhere to these standards. IT Hardware and Software Support Standards define support levels for different types of computer platforms, operating systems and software applications that are in use around campus. These guidelines will help insure the best support possible and improve the overall quality of support to the campus. In an effort to more effectively provide service and support to the campus, Information Technology has developed standards for hardware and software.

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